Certification of Pharmacy Technicians (ExCPT) Practice Exam

Which of the following is an example of a good interpersonal skill?

1. Making eye contact

2. Calling the patient by name

3. Listening carefully

4. All of the above

The correct answer is: All of the above

Interpersonal skills are essential in any professional setting, especially in healthcare, where effective communication fosters trust and enhances patient care. The correct choice indicates that all the listed options represent good interpersonal skills. Making eye contact demonstrates engagement and attentiveness in conversation, helping to establish a connection with the other person. It conveys confidence and shows that the individual is actively listening and interested in the interaction. Calling the patient by name personalizes the interaction and makes the patient feel valued and acknowledged. This approach can help in building rapport and trust, which are crucial components of effective communication in a healthcare environment. Listening carefully is perhaps the most vital of all interpersonal skills. It ensures that the healthcare professional fully understands the patient's concerns, needs, and preferences. Active listening involves not only hearing the words spoken but also being aware of non-verbal cues and responding appropriately, enhancing the overall communication process. Therefore, acknowledging that all these skills contribute positively to interpersonal interactions in pharmacy practice illustrates a comprehensive understanding of effective communication. Each of these actions plays a significant role in creating a supportive and trusting atmosphere for patients.